Service Delivery Policy

Service Overview

Is Your App Actually Good is a digital service that provides instant app assessments and recommendations. All services are delivered electronically through our web platform.

Instant Delivery

Our services are designed for immediate delivery:

• Free assessments: Available instantly upon completion
• Premium reports: Delivered immediately after successful payment
• Follow-up assessments: Available instantly in your dashboard

Service Availability

We strive to maintain 99.9% service availability:

• 24/7 access to assessment tools
• Instant report generation
• Real-time payment processing
• Immediate access to purchased features

Delivery Timeline

Standard delivery timelines:

• Assessment completion: Immediate
• Report generation: Within 30 seconds
• Payment confirmation: 1-3 minutes
• Email delivery: Within 5 minutes

Technical Requirements

To access our services, you need:

• Modern web browser (Chrome, Firefox, Safari, Edge)
• Stable internet connection
• JavaScript enabled
• Cookies enabled for session management

Service Interruptions

In the unlikely event of service interruptions:

• We will notify users via email for extended outages
• Purchased services will be extended accordingly
• Alternative access methods will be provided when possible
• Partial refunds may be offered for significant disruptions

Data Storage and Access

Your assessment data is:

• Stored securely in our cloud infrastructure
• Accessible for 12 months from creation date
• Available for download in PDF format
• Backed up regularly to prevent data loss

Quality Assurance

We ensure service quality through:

• Regular testing of assessment algorithms
• Performance monitoring and optimization
• User feedback integration
• Continuous improvement of recommendations

Customer Support

For delivery-related issues:

• Email: support@isyourappgood.com
• Response time: Within 24 hours
• Priority support for premium users
• Comprehensive FAQ and help documentation

Updates and Maintenance

We regularly update our service to:

• Improve assessment accuracy
• Add new features and capabilities
• Enhance user experience
• Maintain security standards

Maintenance windows are scheduled during low-traffic periods and typically last less than 30 minutes.

Policy Changes

We may update this delivery policy to reflect service improvements or changes. Users will be notified of significant changes via email.