Refund Policy

Last updated: 1/24/2026

General Refund Policy

Due to the digital nature of our assessment services, we generally do not offer refunds once a premium assessment has been completed or accessed.

When Refunds May Be Considered

We may consider refunds in the following circumstances:

Technical issues preventing access to paid features within 24 hours of purchase
Service outage lasting more than 48 hours
Billing errors or duplicate charges
If you accidentally purchased the wrong service tier (within 7 days)

Refund Request Process

To request a refund, please:

Contact us at support@isyourappgood.com within 7 days of purchase
Provide your order ID and reason for refund request
Include any relevant screenshots or documentation
Allow 3-5 business days for processing

Non-Refundable Items

The following are not eligible for refunds:

Completed assessment reports that have been viewed
Services used for more than 50% of the assessment duration
Requests made after 7 days from purchase date
Change of mind after accessing premium content

Partial Refunds

In some cases, we may offer partial refunds or credits:

If technical issues partially affected service delivery
If you experienced significant delays in service
As a goodwill gesture for exceptional circumstances

Refund Method

Refunds will be processed using the original payment method and may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Service Credits

As an alternative to refunds, we may offer service credits that can be used for future assessments or premium features.

Disputes

If you disagree with our refund decision, you can request a review by our management team within 14 days of the initial decision.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

For refund-related inquiries, please contact:

Email: support@isyourappgood.com

Subject: Refund Request - [Your Order ID]